– All products from Datron gmbh have two years and two months of warranty for all production flaws. During the warranty period the product will be free repaired.
– The European guarantee of compliance employed on the products lasts 26 months. The product must be used correctly, respecting the correct use as written in the manual.
– Damages provoked by incorrect use of the product are not granted, besides the company doesn’t take any responsibility for direct and indirect damages caused by bad use.
– Our wine coolers are insured during shipping with fully comprehensive insurance. When you receive the product please check with attention that the package does not have any damage. If so, please write UNCLOSED PACKAGE – DAMAGED PACKAGING on the delivery note, the unique valid indication in case of complaint.
– We recommend to keep the package for possible product support needs.
In case of imperfections or manufacturing defects of the delivered product, it is necessary to communicate the defect within 3 days of delivery using a TICKET FOR ASSISTANCE with attached photo documentation.
We provide reliable customer service and warranty.
– If you need product support, please contact our customer service with a TICKET FOR ASSISTANCE and describe the problem. You will receive a ticket number and we will organize the pick up of your product with our forwarding partner. You’ll get a pick up advice by phone, and the product will return in our assistance centre at our expense. In the event of serious defects or damages to the product, we will temporarily replace the wine cooler on collection.
– Before we collect your wine cooler, you have to send a confirming email to our assistance centre at firstname.lastname@example.org
– The products are collected only with their original, or with very safe packaging. Pick up service does not collect any product without proper package.
– If the wine cooler that has been send to our assistance centre doesn’t show the damages described by the costumer and it doesn’t have any other problem, the costs for transport and the assistance service will be charged to the customer.
PRODUCT SUPPORT ASSISTANCE: It is necessary to open a TICKET FOR ASSISTANCE.